Retaining Good Tenants

It is obvious why an investor would not encourage bad tenants to remain in their property, just as it is understandable why a property owner or manager would want to put effort into retaining good tenants – it is simply a matter of financial common sense. Vacancies are costly – turnover means high expenditures, not to mention stress. A good tenant is really worth their weight in gold because they make timely payments, care for the property, and take responsibility for reporting problems to the property manager and/or owner.


What retains good tenants? Our company approaches tenant retention with the three R’s – Reasonable Management, Respect for Tenants, and Reward Good Tenancy.


Reasonable Management


We find that conducting reasonable management of the property is the first step. Offering fair market rent and conditions, providing a clean and safe environment, and practicing Fair Housing attracts “good tenants.” This starts everything off on the right track. Then, while the tenant is in the property, it is important to keep up maintenance, which discourages them from thoughts of moving to a “better” residence.


Respect for Tenants


Bad tenants and “slumlords” are the culprits who have created misconceptions about rental property. Everyone has heard the horror stories on how tenants have trashed the property, not paid rent for months, or sued the property owner. Conversely, many tenants feel the landlord and/or manager will not take care of the property, only wanting to raise the rent, while they (the tenants) are the ones really paying the mortgage. As property managers, we have heard it all.


Bad tenants and poor property owners do exist and create these misconceptions. Our experience is both are the minority; the majority of owners and tenants are decent human beings. It is important to treat tenants “with respect,” instead of expecting the worst.


Reward Good Tenancy


Next, reward good tenancy. There are many ways to do this – renewing their lease with the same rent or a reasonable increase; updating the property with new carpeting, paint, or a new appliance; rewarding them with a gift certificate during the year at an unexpected time. Rewarding and recognizing their good tenancy discourages the urge to move.


There are many reasons why tenants move despite using reasonable management, respect, and rewards. However, this approach will simply lead to other good tenants.


Refer your clients to us for “professional management” and we will work to maintain good tenancy and their investment. We can assist them, give them peace of mind, and when they are ready to sell their property, we refer them back to you.


Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Managing Risk

Most property owners purchase rentals for investment or tax purposes. The usual goal is to save paying more tax dollars to the government and, at the same time, increase the value of their financial portfolio. With today’s economy and the past few years of erratic stock market activity, investing in real estate has returned as a sensible asset.

However, owning rental property can have hazards and “risk management” is necessary to avoid the pitfalls and horror stories that you often hear. Many property owners feel that management is not complicated, but like everything else today, with the increase of lawsuits, it is “not that simple.”


Preventative Measures


Preventative maintenance is good sense, but also requires knowing the right workers and the right price to pay. Putting in working smoke alarms, proper locks on windows and doors, correcting electrical hazards, immediately fixing plumbing problems to prevent mold, ensuring adequate heating and hot water, removing hazards such as exposed carpet tacks and exposed tree roots, are just a few of the long list of items that can reduce risk for a property owner.


Other preventative measures are screening applicants, counseling tenants, using proper rental/lease agreements, serving notices when necessary, performing good move in and move out practices, complying with current state law on security deposits, and settling disputes.


Legislative Knowledge


No one can manage property with his or her head buried in the sand and good property management starts with knowing current local, state, and federal laws. There are many complicated laws that can lead to major lawsuits. Just a few of these are Fair Housing, the American Disability Act, Credit Reporting laws, the Servicemembers Civil Relief Act, the new Junk Protection Act, and lead-based paint laws. The courts do not excuse an owner for ignorance of the law.


Legislation affects every facet of property management - showings, applications, tenant screening, leases, notices, maintenance, habitability, and more. Each of these areas can lead to “great risk” for a property owner when they do not know the law.


Professional Management


Because many property owners often do not have the knowledge and experience with rentals, they “increase their risk.” It does not take long to reduce their investment because of an unnecessary maintenance or legal bill.


Professional Property Management can reduce an owner’s “risk.” Assist your clients by referring your clients to our company so that we can provide professional property management to “Reduce Risk” and enhance their investment. If they have a positive property management experience, they are more likely to contact you to invest again or sell their property. Don’t wait, call us today.

Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Normal Wear and Tear

One phrase that can trigger some smiles among property managers is the statement, "it's cleaner than when I moved in (the property)." Property managers hear this phrase from many tenants, from those who are clean to one who has lived as a pig in a sty. It is amazing how a tenant can view filth as “normal wear and tear.”

“Normal wear and tear” can elicit very different viewpoints, depending on the person to which you are speaking – a tenant, an owner, a property manager, or a vendor. However, there are definite items that do not apply to the phrase. Here are some examples:


▪ It does not apply to filth and dirt, heavy soil, black marks on walls, rips, or dye stains on window coverings, bleach, or oil on carpets, etc.


▪ It does not apply to negligence, such as allowing mildew to collect on walls & tubs, or not reporting a roof or toilet leak.


▪ It does not apply to abuse, such as ripped linoleum from installing a refrigerator, punching a hole in the wall, stained or ripped window coverings, washing the drapes, etc.


How does our company handle the “normal wear & tear issues?” The first step is to screen the tenants properly as a preventative measure. We prepare the property and create a record of good condition before the tenant moves in.


Our property managers then counsel the tenant on what to expect during tenancy. Then both the tenant and management company sign the rental agreement that outlines the requirements while they live in the property and when they move out.


Later when the tenant moves, we check the property and compare the tenant’s move in with the move out information, followed by properly preparing their security deposit in accordance with state law to protect the owner.


Undoubtedly, there will still be tenants who claim many of the items listed above are “normal wear and tear,” and property managers and owners alike will continue to hear this litany. It is not always easy to cope with the tenant who cries, “'normal wear and tear," when it is actually damage. However, by using common sense, working on the "tenant's perspective," and having good documentation, fewer problems arise, and those that do can be handled as needed.


If your investor is tired of handling tenant screams about normal wear and tear, have them call our management professionals. We can assist them, give them peace of mind, and when they are ready to sell their property, we refer them back to you.


Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Recognizing a Drug House

It is very important for Real Estate agents, property managers, owners, maintenance personnel, or anyone else, to be able to recognize a rental used as a drug house. Unfortunately, they are now part of our society. In particular, “methamphetamine labs” or “clandestine drug labs” are very dangerous, and exposure is normally hazardous. Additionally, drug houses can be located in all economic areas of housing, not just low income.


Agents, managers, and/or property owners can be liable for ignoring the signs of a drug house and not taking action. Fines and legal fees can be extensive. However, managers and/or owners must be careful to avoid discrimination or legal action by wrongfully accusing a tenant of drug activity. Nevertheless, if signs of drug dealing are evident, it is more perilous to avoid them.

Any combination of the following may be an indicator of a drug house:


▪ Constant pedestrian traffic, such as many people coming and going at all different hours and staying short periods, are a definite warning sign.


▪ There is usually constant vehicle traffic, coming and going, parking out front, engines left running, or one or more persons waiting while another goes into the property.


▪ Any heavy traffic, coming and going during late hours, is another sign because drug dealers feel people coming after dark reduce attention.


▪ Extreme security precautions become obvious, such as surveillance equipment, extra motion lights, security cameras, large locks, bars on windows, and dangerous dogs such as a Pit Bull or Rottweiler.


▪ Heavy chemical or suspicious odors are coming from the residence.


▪ The tenant exhibits suspicious activities, such as never coming outside, looking out windows when people leave, avoiding other neighbors, lack of upkeep of yard or house, and a lot of activity in the garage area even though the door never opens.

If any of the above activity is noted, there are steps to take or not to take, if drug dealing is suspect.


▪ Do not attempt to handle the problem without professional help from law enforcement.


▪ Do not enter the property if you suspect a drug house or lab. Instead, seek advice and assistance from local law enforcement, the local Narcotics division, or narcotics detectives.


▪ If a problem is occurring right at the moment, call the police or sheriff and make a report.


▪ Do not call 911 unless there is a life-threatening situation, but definitely call 911 if you suspect personal exposure to toxic chemicals.


▪ Contact the neighbors or a neighborhood watch leader if available.

Above all, beware of activities surrounding the property, be careful, document everything, and do not attempt to solve this on your own. Awareness of drug activity is very important to your success and that of your investors. Call us to provide your clients with professional Property Management services.



Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Follow up to the Carbondale Vacant Property Post.

I received this question: You had that article on Carbondale, is it legal for them to exercise an additional fee above tax's on vacant land? I felt the response warranted posting an amended post.
 


By no means is this legal advice and nor can I state if I think it is “Legal” but I can tell you what I have found in other areas and what I as a citizen think is fair. Nuisance abatement laws are a new instrument that many municipalities are attempting to enforce. Depending on how they are drafted, some owners question the constitutionality of the law. Assuming the laws is properly drafted it is in my humble opinion (not that my opinion carries any legal weight) that a vacant parcel of land can potentially present a Nuisance to adjacent properties if it is not kept and maintained in a manner consistent with city code. Vacant parcels can be home to stray animals, debris, etc. To me the question is, “is it fair to impose a tax/fee on a land owner if the property they own potentially posses the capability of becoming a nuisance?” I due fee the municipalities need to monitor nuisances and potentials nuisances but should the cost of that be passed to everyone in the jurisdiction or should the individual landowner be subject to the cost. It seems fair to charge all for the landowners for the oversight and monitoring of the properties and then only penalize the offenders (actual nuisances) for the additional burden of enforcement. From the city aspect, how do you resolve the additional cost of the monitoring of the potential nuisances?

As for now there is a law on the books it is being enforced if someone feels that their rights are being infringed upon or that the law is someway in violation of state or federal law I would advise them to seek the advice of an attorney. Keep in mind there are some exceptions to the fees, such as if they are currently trying to sell the property, or major construction on the property. They can apply for a waiver but if it is just vacant land sitting idle they may be stuck with a fee. Also keep in mind that Carbondale is governed under Home Rule Charter so they can levy taxes a bit different that other municipalities so they could abolish the registration fee and conceivably just raise taxes….




An interesting scenario might be two adjunct properties owned by the same person separately deeded and separate tax map numbers one has a structure and one is vacant… is the vacant property subject to the fee? Many laws are passed with good intentions but passed in haste or without full thought of all possible “issues”. I am a firm believer that municipalities should consult with real estate professionals that are knowledgeable in these matters. They often seek the guidance of attorneys which happen to be “generalists” in the law but when it comes to real estate matter they sometimes lack the knowledge of this specialty.

 
I hope that helps…



Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Vacant home in Carbondale? Ordinance Affects Selling/Renting Homes in the City.

Nothing contained within this post should be considered Legal advice.

The poster is not liable or responsible for any errors omission or mistakes in the quoting of any applicable ordinances, laws or regulations.

The readers of this post are advised to seek the advice of legal counsel before taking any action.

 

If you are an owner, agent for an owner of a property for sale or rent in the City of Carbondale or the owner of a vacant property in general you may want to be aware of an ordinance that affects you.

Carbondale enacted an ordinance in December 2008 which has an important to any vacant properties in the city.

File of Council No. 14:2008: City of Carbondale Vacant Property Registration Ordinance"

Any vacant property in the city must be registered with the city. This is an attempt by the City to monitor and maintain a list of properties which are or shall be vacant for an extended period of time (45 days or more). This will allow the city to have a degree of oversight into what can potentially create blight or pose a "…threat to public health, safety or welfare of the citizens of Carbondale."

The fees for registration are as follows:

       

Time period of the vacancy	FEE
45 days-1 year	$100.00
1 year vacant	$250.00
2 years vacant	$500.00
3 years vacant	$1,000.00
4 to 5 years vacant	$2,500.00
6 to 9 years vacant	$3,500.00
10 years vacant	$5,000.00
10+ years vacant	$5,000 + $500/year thereafter

Failure to pay the fees may result in a municipal lien against the property which could cloud the title and prevent resale or of mortgage financing.

Failure to pay the fee may result in additional penalties which depending on the severity of the circumstances could be as high as 50% of the total fee.

A local agent is needed if none of the persons listed on the registration statement are within the state. Said local agent must be within 20 miles of the City of Carbondale. (I like the wording of this much more then the wording of the rental registered agent ordinance which requires the local agent to be in the City of Carbondale, just my two cents…)

There are some exceptions to the fees. A One Time Waiver of the Registration Fee can be obtained if…

    The owner is in the process of demolition, construction, rehab, or major repairs with valid city permits.

That the owner is actively attempting to sell or lease the property during the vacancy period through a licensed broker or by owner and is regularly advertising in local papers. However the property cannot be listed for more than 25% over market value to qualify for the wavier as evidenced by comparables.

You cannot just assume that well the house is for sale and I am exempt. You must still go through the process of registering the property the wavier is for the fee not for the registration.

2 year waivers are available for qualified no-profit organizations.

Now granted most homes are occupied when they are on the market but a large number of them are not, especially REO/foreclosed properties. Failure of the agent to advise the seller/landlord of this ordinance could present a RELA violation and result in files and disciplinary actions, as all licensed agents are required to "…advise the consumer regarding compliance with laws pertaining to real estate transactions." It is simple, when discussing the marketing of the property and the services you perform



I would also caution you to not just volunteer to be the "local agent" as defined in the ordinance. The ordinance requires someone to be available in the event the City needs to service notices or contact someone in event of an emergency. You may be biting off more than you can chew, vacant properties can present a major liability and can be a pain in the butt!!! This issue is especially bad in winter. It is one thing sell a vacant property in winter it is an entirely different animal to be "responsible" for one. Suggest the owner hire a property manager or seek the services of a responsible friend or relative to really be responsible for the preservation of the property. Even a responsible friend or relative may lack the necessary "crisis management" skills needed to handle this type of issue. Do you want to get a call from the City at 3:30 am telling you that someone needs to come down to the property cause the pipes burst!!! Do you want that call? I get paid to take those calls and I dread them!!!



This is part of our effort to help educate and inform property owners, investors, and real estate agents to local and pressing issues. Your suggestions and comments are always appreciated.


Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be contacted at his office at (570) 969-2105 or by visiting BetterByDesignRE.com. Nothing Contained within this post shall constitute the creation of an agency relationship between Better by Design Real Estate, LLC and the reader of this post. An agency relationship shall only be created upon mutual written agreement. The Real Estate Law requires that I provide you with a written consumer notice that describes the various business relationship choices that you may have with a real estate licensee. Since we are discussing real estate without you having the benefit of the Consumer Notice, I have the duty to advise you that any information you give me at this time is not considered to be confidential, and any information you give me will not be considered confidential unless and until you and I enter into a business relationship. At our first meeting I will provide you with a written consumer notice which explains those business relationships and my corresponding duties to you. Nothing contained within this post shall be construed as providing legal advice. Anyone with specific questions regarding legal matters should consult the advice of a licensed attorney.

Hiring a Property Manager (Part 2)

Last post: Hiring a Property Manager (Part 1) "Do you need a Property Manager"


Many landlords I speak to and counsel; tell me about all the horror stories. The unexpected repairs, the horrible tenants, and they usually end with “I don’t know why I bought this thing…”

So why did you by the property anyway? Buying an investment property most likely wasn't an impulse decision like buying a shirt at the mall. Normally buying an investment property is part of some sort of a plan. This plan could have been a well thought out investment strategy or merely “I want to own something that will make me rich...” Either way you wanted to gain something by buying the property. Whether you’re talking about cash flow or long-term wealth or BOTH; money was most likely the motivation. $=freedom remember that $=freedom. The freedom to take vacations, the freedom to not have to work your whole life, the freedom to buy the things you want, when you want them. You bought the investment because at some level you wanted FREEDOM!!! If Freedom is your goal than why would want to create another JOB for yourself. Let’s say freedom isn’t your goal you just want to make money; sounds good… you are so busy with your NEW JOB making all this money… you will never have the time to enjoy yourself.

So now you have a few choices, assuming the properties are cashflowing, make lots of money doing it yourself and having no freedom to enjoy the money. Or hiring someone to do the work for you freeing you up to enjoy the $$$.

Part 3 “What makes a good manager”

Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty for Better by design Real Estate, LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be reached at his office at (570) 969-2105 or by visiting BetterByDesignRE.com.

Hiring a Property Manager (Part 1)

This seemed a like a good choice for the first series of posts for Real Estate Blog. As a property manager I am often asked what services does my firm provide and what do our services cost. That seems to be where most people want to start when beginning the section process of hiring a property manager. I think there are a few earlier stages to the selection process.

First question is "Do you need a property manager?"

Most people hire property managers because they either lack the time, knowledge, desire or proximity to the property needed to property perform the day to day tasks that are needed to properly ensure the success of the property.

Things to take into consideration:

• Do you really have any "free" time? or Are you working a 9-5 job, with family obligations?
• Do you know how to set proper rent amounts? or How to handle an eviction PROPERLY? or How to execute a LEGAL lease? Or Do you know how to stay in compliance with fair housing guidelines?
• Do you really want to receive a phone call at 4am in a snow storm? Do you want to be interrupted by a tenant while you are in the middle of dinner to discuss why the tenant hasn't paid their rent? or Do you really want to meet, get stood up, screen and make decisions about who to rent to?
• Can you be at the property within 30mins at the drop of a hat to attend to an emergency?

More often than not anyone that owns an investment property NEEDS a property Manager.

Part 2 “Why you bought the property”

Peter N. Lamandre is a Licensed Real Estate Broker, Consultant, Speaker, Mentor and Licensed Real Estate Instructor in Scranton Pennsylvania. He currently owns and operates Better by Design Real Estate, LLC a full service Real Estate Brokerage in Scranton, PA. One of the areas of specialty Better by design Real Estate. LLC is property Management. Peter is a member of IREM (Institute of Real Estate Management), the National Association of REALTORS®, the Pennsylvania Association of REALTORS® and the Greater Scranton Board of REALTORS® where he services on various committees and taskforces. Peter can be reached at his office at (570) 969-2105 or by visiting BetterByDesignRE.com.